Holiday Inn & Suites Ottawa Kanata By Ihg, Ottawa

“During my stay, I was informed that the pool pump had broken, which was a bit disheartening. However, I was very impressed by how the hotel addressed this issue. Paul from the Front Desk called me two days before my arrival to let me know about the situation and offered passes to a nearby waterpark as an alternative. This kind of thoughtful customer service definitely turned a potential disappointment into a positive experience.” view full review

“I was pleasantly surprised by the spacious room I received during my stay. The queen suite was well-appointed, clean, and very inviting. It provided a comfortable atmosphere after a long day, and it was great to see that they had updated their room features, including ample power outlets which are essential for anyone traveling with multiple devices.” view full review

“While the hotel's restaurant was undergoing renovations, I took advantage of the breakfast buffet offered at a reasonable price. Although the selection was relatively basic, the service was friendly and attentive. It was a nice way to start my day before exploring the area, and I appreciated the alternative dining options provided nearby.” view full review

“One of the standout features that I truly enjoyed during my stay was the room service delivered by robots! It added a fun and modern touch to the experience. My towels were delivered promptly by a friendly robot, making what could have been a mundane task into an enjoyable moment. It was an innovative addition that certainly impressed me.” view full review