Smartments Wien Heiligenstadt, Vienna

Smartments Wien Heiligenstadt offers studio apartments with a kitchenette, private bathroom, and seating area. Each unit includes a two-plate stove, refrigerator, dishwasher, and coffee machine. Rooms are soundproofed and feature air conditioning. Some studios have a terrace. Bedrooms have a comfortable mattress and storage space.

The hotel has no restaurant, but the ground floor houses a Japanese restaurant and a poke bowl eatery. Within a 3-minute walk, you'll find a Chinese noodle shop and Turkish food stands. A Billa grocery store is next to the building, and a Hofer (Aldi) is two blocks away. Guests can also use the kitchenette to prepare meals.

The rooftop lounge offers views of the city and surrounding area. Guests can relax with complimentary coffee and soda in the lobby lounge, which also has a small library and games room. Laundry facilities (Miele washers and dryers) are available in the basement. They are operated via the Appwash app; you pre-pay €20 and get a refund for unused funds. Each floor has a supply closet with extra towels and cleaning tools.

The Heiligenstadt U-Bahn station (U4 line) is a 2-minute walk from the hotel. From there, it takes about 15 minutes to reach the city center. Bus stops and a public bike-sharing station are across the street. The hotel is 4.7 km from Vienna Prater and 5 km from Kunst Haus Wien. Nearby grocery stores (Billa, Hofer), a pharmacy, and a 24-hour OMV gas station are within a few minutes on foot.

Check-in is handled via a self-service kiosk or the Hotelbird app, with digital key cards. Reception is staffed limited hours (weekdays until 5-6 PM); phone support is available 24/7. Express check-in and check-out are standard. Free weekly cleaning is provided for stays of 7 nights or more. Additional amenities include an ironing room on each floor, vending machines (though some are broken), and laundry service via app.