What is the check-in and check-out policy at Sheraton Centre Toronto Hotel?
Check-in is at 15:00 and check-out is at 11:00.
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Sheraton Centre Toronto Hotel, Toronto
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Key details
About the Hotel
123 Queen Street West, Toronto, M5H 2M9,
- Close to Nathan Phillips Square
Great
8.5
8.9
4.3
4.0
Rooms and Suites
The Sheraton Centre Toronto Hotel features pet-friendly rooms and suites with mahogany work desks and marble bathrooms. Rooms include air conditioning, tea and coffee facilities, flat-screen TVs with cable channels, and free Wi-Fi. Some rooms offer views of the city, CN Tower, or Nathan Phillips Square. Guests in mobility-accessible rooms may inquire about lowering the bed height. Select rooms provide access to the Sheraton Club Lounge on the 43rd floor, which includes complimentary hot breakfast, all-day refreshments, and evening hors d'oeuvres.
Dining Options
BnB serves hamburgers, pasta, local beers, and various wines. Dual Citizen offers quick grab & go breakfast items for the morning commute, along with barista-crafted coffees and cocktails. The hotel also provides mobile dining with an all-day kids' menu and options for breakfast, lunch, and dinner delivered to guest rooms.
Leisure and Entertainment
Guests can find cascading waterfalls and lush gardens, and a pool. An indoor/outdoor heated pool is open year-round. The fitness center is accessible and features Peloton bikes. Guests have access to the renovated 43rd-floor Club Lounge. The Toronto Islands are 2 km from the hotel, accessible by three ferry routes.
Location and Transportation
Located on Queen Street in Toronto's financial district, the Sheraton Centre Toronto Hotel is near the Eaton Centre, Rogers Centre, and CN Tower. It is across the street from Nathan Phillips Square. Queen West, lined with indie shops and boutiques, is nearby. The hotel is connected to the PATH underground system, providing access to shops. Billy Bishop Toronto City Airport is 5 km away. The Hockey Hall of Fame is a 15-minute walk.
Services and Amenities
The hotel offers valet parking. Guests have access to digital check-in service requests via the app. Amenities can be delivered to guest rooms between 6:00 AM and 11:00 PM (Sun-Thu) or until 12:00 AM (Fri-Sat). The hotel features 60 venues across 130,000 square feet of flexible meeting space. Additional services include a convenience store, gift shop, dry cleaning, and room service. Barely used soap and shampoo are donated to Clean The World Organization. Electric car charging is available. The hotel offers accessible hotel features, including elevators, accessible routes, and accessible entrances to the pool, business center, and fitness center. Service animals are welcome.
“This downtown hotel impressed me with its commitment to sustainability and its unique indoor/outdoor pool, offering striking skyline views. The extensive meeting spaces appeal to business travelers, while the easy access to the PATH system and nearby attractions makes it ideal for leisure stays. The recent renovations, including the 43rd-floor Sheraton Club Lounge, elevate the experience, despite some reports of inconsistent service.”
Select your room type
Cozy rooms, spacious suites, and family-friendly homes, all with flexible cancellation policies & special deals
- Junior Suite 1 King2 persons34 sq. feet1 King-size bedAir conditioningShowerroom details
- Suite 1 King2 persons46 sq. feet1 King-size bed and 1 Sofa bedAir conditioningShowerroom details
- Deluxe Suite 1 King2 persons46 sq. feet1 King-size bed and 1 Sofa bedAir conditioningShowerroom details
Show all rooms
Price and room availability calendar
Check availability and rates for your selected dates!
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Check-in/ Check-out
Facilities
Enjoy premium amenities for a relaxing stay with your pet
General
- No smoking on site
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- ATM/Cash machine
- Coffee shop
- Vending machines
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
- Cycling
Services
- Valet parking
- Room service
- Housekeeping
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's menu
- Kids club
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Rooftop pool
- Heated swimming pool
- Beach umbrellas
- Sun loungers
- Sun terrace
- Garden area
- Sauna
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Heating
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
- Rollaway beds
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Dining Onsite
Dining at Sheraton Centre Toronto Hotel presents an enticing array of flavors and atmospheres, tailored to indulge different tastes and preferences. From vibrant, family-friendly options to a modern, upscale experience with city vistas, these venues highlight local ingredients and diverse culinary traditions.
Dual Citizen
American, Local
Ambiance
Family friendly, Modern
Key Offerings
A varied menu catering to all dietary needs, including vegetarian, vegan, gluten-free, and dairy-free options. Breakfast and brunch favorites are available, along with lunch and dinner staples like gourmet hamburgers and seasonal dishes.
Reservation
No
Open daily from 6:30 AM to 11:00 PM; Fridays and Saturdays until midnight.
43 Down
Local, International
Ambiance
Modern
Key Offerings
Specializing in gluten-free dining, this venue features a creative dinner menu with both local and international influences, complemented by exceptional views of the Toronto skyline.
Reservation
Recommended
Open Tuesday through Saturday from 5:00 PM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
Sheraton Centre Toronto Hotel Location
123 Queen Street West, Toronto, M5H 2M9,
Explore Toronto
Explore Toronto's Vibrant Surroundings
Nathan Phillips Square
3 minutes' walk
Iconic public square featuring the famous Toronto sign, an ice rink in winter, and lively events year-round.
CF Toronto Eaton Centre
6 minutes' walk
A premier shopping destination with over 230 stores, an indoor glass atrium, and a vibrant atmosphere.
St. Lawrence Market
17 minutes' walk
Award-winning market recognized for its fresh produce, artisanal goods, and unique food vendors.
Harbourfront Centre
19 minutes' walk
Cultural hub featuring arts exhibitions, theaters, and waterfront activities along Lake Ontario.
Toronto Islands
20 minutes' drive
Peaceful escape offering cycling, kayaking, and stunning views of the city skyline. Ferry access available.
Yoga at St. Lawrence Market
17 minutes' walk
Relaxing yoga classes in a unique setting near fresh food. Ideal for rejuvenation and stress relief.
The Keg
3 minutes' walk
Steakhouse known for its prime cuts and welcoming ambience. Reservations recommended for dinner.
Osgoode Hall Restaurant
2 minutes' walk
Elegance and Canadian cuisine in a historic setting. Perfect for a refined dining experience in the heart of the city.
Scotiabank Arena
15 minutes' walk
Home to major concerts and sporting events. A bustling venue with something for everyone, including family shows.
Hockey Hall of Fame
12 minutes' walk
Museum dedicated to hockey's history featuring artifacts and interactive exhibits. Great fun for all ages.
Getting around
<br />
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible on site at true.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
You can start your day with a full breakfast, which costs CAD 15 per person per day.
Children & extra beds
There are no extra beds provided in a room. There are no cots provided in a room.
Pets
Pets are allowed on request.
Languages
English, Spanish, Italian, Portuguese, Chinese, Polish, Greek, Russian, Turkish, Arabic, Korean, Hindi, Panjabi / Punjabi, Albanian, Tamil, Tagalog / Filipino, Ukrainian, Urdu, Vietnamese
Number of floors:
43
Number of rooms:
1372
Reviews and Ratings
Feedback about Sheraton Centre Toronto Hotel from previous guests about their experience.
Show moreShow less
Pros
Comfortable beds
Perfect location
Excellent service
Clean hotel
Good facilities
Cons
Long check-in
Cold pool
Guest reviewsbased on 2081 reviews
Jacques from France
Single
Guest room 1 Queen
3 nights in November 2025
|
Reviewed: February 16, 2026
6/10
Acceptable stay with issues
outdated shower old room
The hotel has a good location for exploring the city.
The room itself was not excellent. The shower felt outdated, and the room seemed generally old. This did not feel worth the money I paid.
0 Helpful
Ed from United States
Single
guest room 1 queen
3 nights in August 2025
|
Reviewed: November 14, 2025
7/10
reasonable dinner nice pool towel issue poor sleep
the room was very nice and quiet. the hotel restaurant offered reasonably priced dinner. i found a nice pool, what a treat!
i could not sleep at all. i requested a third towel, but was told two towels is standard. so dissapointing!
0 Helpful
Sylvain from France
Guest Room 1 King
3 nights in October 2025
|
Reviewed: November 05, 2025
7/10
A decent experience
pleasant staff clean room great view slow process limited amenities petty crime
The hotel staff was pleasant. The room was clean and practical I found. I had a great view of the city from my room.
I found the checkin process slow. The hotel had limited amenities. I noticed petty crime near the building.
0 Helpful
Show more reviews
FAQs
About Sheraton Centre Toronto Hotel
How far is Sheraton Centre Toronto Hotel from the nearest airport?
The hotel is 5 km from Billy Bishop Toronto City Airport.
What dining options are available at Sheraton Centre Toronto Hotel?
On-site dining includes Dual Citizen, which serves American cuisine, and an outdoor poolside bar offering complimentary snacks and drinks.
What kind of amenities can guests expect in the rooms at Sheraton Centre Toronto Hotel?
Rooms include a flat-screen TV, air conditioning, a coffee maker, and marble bathrooms.
What are some nearby attractions to Sheraton Centre Toronto Hotel?
Nearby attractions include CN Tower (1 km), Rogers Centre (1 km), and the Hockey Hall of Fame (1 km).
Is there parking available at Sheraton Centre Toronto Hotel?
Private parking is available on-site for 63 CAD per day, without the need for a reservation.
What fitness facilities does Sheraton Centre Toronto Hotel offer?
Guests can enjoy a modern gym, a heated indoor/outdoor pool, and a sauna.
Is Wi-Fi available at Sheraton Centre Toronto Hotel?
Free Wi-Fi is available in the rooms.
What family-friendly features does Sheraton Centre Toronto Hotel offer?
Family-friendly features include a kids club and children's menu.
Is there a business center at Sheraton Centre Toronto Hotel?
The hotel features a full-service business center and offers ticket and tour assistance.
How close is Sheraton Centre Toronto Hotel to the Eaton Centre?
The hotel is located just a 5-minute walk from CF Toronto Eaton Centre.
What unique amenities does Sheraton Centre Toronto Hotel provide?
The hotel offers a unique rooftop pool with sweeping views of downtown Toronto and landscaped gardens with a waterfall.
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